Guides et notifications de sécurité Epson

Epson Vulnerability Disclosure Policy

Seiko Epson Corporation and its sales companies ("we", "us", "our") are eager to collect information on security vulnerabilities in our "Epson Brand" products and services (the "Products"), investigate their impact and disclose information as necessary to ensure that our customers can use our Products with confidence.

In addition, based on the principles of Coordinated Vulnerability Disclosure (CVD), we will work in cooperation with reporters and relevant stakeholders in handling vulnerabilities, and we will not take legal action against reporters who act in good faith in accordance with this policy.

In this respect, is the aim of this coordinated vulnerability disclosure policy to detail a structured process through which vulnerabilities can be reported by any individual or entity (also referred herein as a “reporter") to us in a manner allowing us to diagnose and remedy such vulnerabilities before detailed vulnerability information is disclosed to third parties or to the public.

1. Application

This policy applies to all vulnerabilities (*1) reported to us. Reporters are requested to read and comply with this policy carefully before reporting vulnerabilities.

*1: Vulnerability is a weakness, susceptibility or flaw in an Epson-branded product with digital elements that can be exploited by a cyber threat, potentially affecting the confidentiality, integrity, authenticity or availability of data, systems, or function".

2. How to report vulnerabilities

If you wish to report a vulnerability (undisclosed vulnerability) for one of our products, please submit a report via the link below.

Report a Vulnerability

3. The process after a vulnerability report

3.1 Acknowledgement of receipt

The reporter submitting the report will receive an acknowledgement of receipt from us within five working days, starting from the day after the day on which the report is sent.

3.2 Identification of vulnerabilities

The received vulnerabilities are checked by our technical team and the results are fed back to the reporter. If there are any unclear points in the reported vulnerability information, we will contact you using your specified method of communication.

In some cases, we may decide that the vulnerability is "not covered by the vulnerability response". For example, in the following cases.

1. Known vulnerabilities.
2. Product support is no longer available.

3.3 Addressing vulnerabilities

If we determine that there is a vulnerability in our product , we will provide a remedy with a fixed module that addresses the vulnerability or provide a workaround as quickly as possible. Please note that when we provide a fixed module, we may ask the reporter to confirm that the vulnerability has been properly addressed.

3.4 Vulnerability disclosure.

If it is deemed necessary to inform third parties or the public, the security advisory will be posted on the following website once appropriate mitigation measures are available to reduce potential risk, so that customers can implement appropriate measures.

In addition, if the reporter makes the disclosure, the reporter is requested to coordinate the content of the disclosure (e.g. not including information that may give the attacker an advantage) and the schedule of the disclosure.

Security Advisory

4. About Rewards

We sincerely appreciate those who take the time and effort to report vulnerabilities in accordance with this policy, but we do not offer any compensation for reporting vulnerabilities.

5. Code of Conduct

• With regard to the disclosure of vulnerabilities: We kindly request that the reporter shall not disclose vulnerability-related information to third parties without a valid reason. 
  However, if you need to disclose vulnerability-related information for legitimate reasons, please consult us in advance.
• With regard to when vulnerabilities are discovered and verified: Please do not do the following in order to search for and verify vulnerabilities:
  1. Violating applicable laws and regulations
  2. Accessing unnecessary, excessive or voluminous data
  3. Altering data on our systems or services
  4. Using high-intensity invasive or destructive scanning tools to discover vulnerabilities
  5. Attempting or reporting any form of denial of service, such as overwhelming our services with a high volume of requests
  6. Interfering with our services or systems

À compter du 1er août 2025, tous les appareils sans fil commercialisés sur les marchés de l’UE, du Royaume-Uni et de l’AELE doivent être conformes à la Directive actualisée relative aux équipements radioélectriques (RED). « Commercialisés sur le marché » fait référence au moment où les produits sont arrivés dans la région et ont été dédouanés.

Quel est l’objectif ?

S’assurer que les appareils sont :

• sûrs à utiliser ;
• sécurisés contre les cybermenaces ;
• compatibles avec les autres technologies ; et
• efficaces dans leur utilisation des fréquences radioélectriques.

Quels produits ?

Tous les produits que la directive définit comme des produits électroniques qui émettent et reçoivent intentionnellement des ondes radio, ou comportent un accessoire permettant l’émission et la réception intentionnelles d’ondes radio à des fins de communication. En général, si un appareil initie activement l’échange de données avec Internet, il entre dans le champ d’application de la directive RED.

Voici quelques exemples :

• Imprimantes, projecteurs et scanners avec connexion Wi-Fi
• Téléphones
• Appareils Wi-Fi / Bluetooth
• GPS
• Radios

Pourquoi cela est important :

Les fabricants doivent chiffrer les données, protéger la vie privée des utilisateurs et respecter des normes de sécurité strictes.

Plus d’infos

Découvrez l’impact de la directive RED sur votre produit Epson en cliquant sur le bouton En savoir plus.

En savoir plus

Questions fréquentes sur la directive RED

Informations générales

Problèmes avec les nouvelles imprimantes