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If the printer does not attempt to print when a print job is sent, or the print job is not fully completed, then there may be a communication issue between your computer and the printer.
A communication-related problem may also be the cause of other printing issues, including poor print quality.
Follow the steps below to identify and resolve the issue:
Power is indicated by a green, red or amber light on the printer's control panel.
If the product is powered off, check the power cable is connected and it is on at the power source.
Hold down the power button for five seconds to power it on.
If it will not power on, see There appears to be no power to the Printer - all lights are off. What can I do?
If an error message is displayed on the control panel refer to the user guide supplied with your product or search the Epson website for a solution.
You will need to clear all errors before you can print again or undertake further troubleshooting.
If there is power to the printer and the printer's control panel is not displaying any error lights or error messages, perform a printer operation check (self test).
You will need to load plain A4 paper into the printer's paper sheet feeder.
Refer to the user's guide for the printer for instructions.
See the instructions relevant for the results of the printer operation check.
Reconnect the printer to the computer and follow the next series of steps to troubleshoot the issue.
See Slow Printing in macOS for assistance
See Partial Pages are printed for assistance.
Perform the check again. If it fails again, the printer may require a service. Contact Epson - no further troubleshooting is necessary at this point.
We recommend ensuring that you are using the latest version of macOS. You can check for updates via Apple menu > App Store > Updates. Download and install any OS updates and restart the Mac before starting the below troubleshooting.
Click on the tab that relates to the connection method which is being used to connect to the printer and follow the troubleshooting steps.
If the document has not printed it may be that the printer is 'Paused' or documents are stuck in the print queue.
Any documents in the queue will need to be cleared. Having jobs stuck in the queue could cause incorrect or garbled characters on printouts.
See How to cancel printing and open the Print Queue in macOS for assistance.
Make sure the correct printer is selected for your connection method. Use the article How to install an Epson printer driver using the Apple Software Updater in macOS for guidance.
If the correct printer and driver are in use and the printer appears ready to print, test this by printing a Test Page. See How to print a test page in macOS for guidance.
Cancel all documents. For instructions see How to cancel printing and open the Print Queue in macOS, then move to the next step.
Uninstall and reinstall the printer driver, to restore the driver to its default settings. Follow the instructions below:
If you are using the printer via USB. Only power on the printer and connect the USB cable from the printer to the USB port on the mac when prompted to by the installation program. Follow the on-screen prompts to complete the installation.
If printing is slow refer to the article Slow Printing in macOS.
If partial pages are printed see the following article for assistance: When I send a print job to my printer, partial pages are printed or there's incomplete text or image. What can I do?
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